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FREQUENTLY ASKED QUESTIONS
General
Overview: Why PocketSurfer?
Is
it a PDA?
The PocketSurfer is a dedicated
Internet device. However, it does provide access to any
web enabled PDA functions such as calendars, address
books and email.
Why would I need this device
instead of my PDA or wireless phone which both access
the Web?
PDAs focus on several applications
from contact information to calendars and schedules the
primary focus is not Internet access. PocketSurfer’s
main focus is to deliver the real Web experience to the
user, faster than any other wireless Web technology.
No other PDA, Smart Phone or Wireless Phone in
the world delivers the real web to a mobile environment,
in a usable format or speed.
For further discussion on this
question, please refer to the enclosed documents:
Product
Differentiator
Wireless
Killer Application
Why would I want to carry more
than one device?
Most people rely on multiple
devices to serve their needs for a number of reasons:
lifestyle, form factor, complexity, ease of use, and
price. The most popular handheld devices are the
lightest and smallest. Convergence of multiple functions
and applications add volume as well as cost to the
device. PocketSurfer provides a full web experience
quickly, easily and affordably in one small, lightweight
unit that compliments your existing handheld devices.
For further discussion on this
question, please refer to the enclosed
document.
Are there any other devices like
this on the market?
No. Nothing compares to its speed
and full Web access.
What do you mean when you say the
Real Web?
THE REAL WEB: While you can access
the Web wirelessly on other devices, only the
PocketSurfer Allows you to see the Web just like you
would on your desktop Unaltered Web access without
crunching Content through Web clipping, transcoding or
reformatting. It is - the first complete, yet truly
mobile, view of the Web, the PocketSurfer Larger screen
delivers an experience similar to that of the desktop
Through a full VGA-width, 640-pixel, color screen,
compared to 320 pixels on most PDAs and 120 pixels on
most wireless phones.
How many models of PocketSurfer
Are available?
One PocketSurfer Model is
available with multiple Bluetooth Adapters for most
handsets.
Will Wireless-Broadband-Access
negate the need for PocketSurfer Solution?
PocketSurfer Technology becomes
more valuable with the introduction of next generation
higher-bandwidth networks because it will still offer
faster Web-access over alternative solutions, and at a
lower cost of usage.
Specifications:
How Does PocketSurfer Work?
How
big is it?
Just like the name implies,
PocketSurfer?is small enough to fit into your pocket.
Its sleek design measures 5.98 inches by 2.97 inches by
.58 inches (with case closed).
How fast is it?
SPEED: PocketSurfer? Users will be
able to access the Web in its original HTML content,
with the original layout and full graphics in seconds.
PocketSurfer? Offers a full Web experience in a matter
of seconds, faster than most PDAs or other wireless
devices. Most pages will download in less than seven
seconds, and even faster on 2.5 and 3G networks.
How is it powered?
A lithium ion rechargeable battery
keeps the device powered through active usage for four
to six hours. An A/C power adapter is included with the
device.
Does it have a touch-screen?
The device uses a thumb-keyboard
instead of touch screen.
What is the size and quality of
the screen?
The color screen 憇 viewing dimensions are 12.5 x 5cms (5 x 2in). The
screens are transreflective, which makes the display
screen slightly reflective allowing a clearer image even
under direct sunlight. The screen has a resolution of
640 pixels x 240 pixels.
What type of keyboard does the
PocketSurfer? have?
A full QWERTY? Thumb keyboard,
which allows for fast data entry.
What OS (Operating System) does
the PocketSurfer? Use?
The Web is the OS for the Pocket
Surfer.
If there is an update in the
software of this product, will I be able to download it?
You do not need to worry about
upgrading the software as technology improves or fixes
are implemented for known bugs. Software upgrades are
automatically conducted online in the background
transparent to you.
Is it only available in English?
Because the Web is available in
all languages, the PocketSurfer Supports all languages
across the Web. Input is only available in English.
Applications:
What can PocketSurfer do?
What
can I do with the PocketSurfer?
With the PocketSurfer you can
perform any function that you would normally do using
any Web browser. Write emails, read your company email
(as long as it can be accessed through the Web?), check
your stock, purchase tickets, shop, make reservations,
chat, use a currency converter, read the news, and so
on. It also provides you with basic PDA functions on the
Web that can also be registered in your unit.
Does the device offer any other
applications, such as the Microsoft Office Suite?
No. PocketSurfer Is a Web viewer
only. Consumers can use it to access everything they
normally would on the Web such as an infinite variety of
communication (email & messaging), content (news,
weather, sports, entertainment) and commerce
applications (finance, sales force automation, field
service, auctions, shopping).
Can I transfer my files with this
device?
The PocketSurfer is designed to
provide a true Web experience but does not provide space
for you to download files or software to view them
offline. It is possible however to forward emails that
already contain an attached file. All the other
functions like writing email, searching over the net,
purchasing items, chatting, etc, are available using the
PocketSurfer?
Can I play games on the device?
While board games will work on the
device, fast-moving flash games may not be appropriate.
Will video work on the device?
While video will work, due to
limitations of current cellular networks, the speed is
only 2 or 3 seconds per frame (network dependent).
Will audio work on the device?
The PocketSurfer does not
currently support Internet based audio players.
Can I print from this device?
For the moment the printing option
is not available for the PocketSurfer?
Can I download/upload/attach
documents?
The PocketSurfer is a Web-browsing
unit that delivers the true Internet experience. On the
Web, there are specific sites that offer space for you
to download documents, software, attachments, and etc.
that you will be able to access later from any other
computer.
Operations:
What Do I Need?
Does
the PocketSurfer require a cellular phone?
Yes. The PocketSurfer uses
virtually any cellular phone as its modem to access the
Internet.
What cell phone do I require for
this device to work?
PocketSurfer works with virtually
all wireless phones. There is no specific brand or model
that is required for the PocketSurfer?
How is the PocketSurfer connected
to the cell phone?
The PocketSurfer Web viewer
connects to handsets wirelessly via Bluetooth
technology. Access is provided through virtually any
wireless network provider.
What if my phone isn’t
Bluethooth enabled?
Adapters will be available for
most phones that are not Bluetooth enabled.
Can I connect the PocketSurfer to
my desk top pc?
The PocketSurfer does not have a
connector to a PC because there is no document sharing
firmware. The unit is independent and autonomous.
Does the PocketSurfer work with
Prepaid Phones opposed to Post Paid Phones?
Yes, if your prepaid phone is
data-capable and internet-capable it will work.
Will it work with any cell phone
provider?
Yes. You should be able to use
virtually any cell phone provider. In most cases, your
wireless carrier will allow you to use your minutes
without activation of a data plan. You maybe able to
take advantage of any free evening/weekend minutes that
maybe available as part of your plan. Please check with
your carrier for their updated pricing plans for minutes
or megabytes.
Can I change my cell phone and/or
cellular provider at anytime?
PocketSurfer works with virtually
any cell phone provider and handset. Changing your
carrier or handset equipment should not impact the
PocketSurfer unit. New handsets may require a new
Bluetooth adapter.
Do I need any other service with
my cell phone provider in order to use the PocketSurfer?
In most cases, your wireless
carrier will allow you to use your minutes without
activation of a data plan. You maybe able to take
advantage of any free evening/weekend minutes that maybe
available as part of your plan. Please check with your
carrier for their updated pricing plans for minutes or
megabytes.
If I’m paying my carrier for
airtime why is there an additional monthly fee?
The monthly fee charged by the
ISP is for internet access, while your cellular carrier
charges you to use their network.
Do I have a choice of Internet
service providers (ISPs)?
No. Today the technology that
permits the PocketSurfer to display full-content Web
pages requires a unique ISP that is especially equipped
to provide this service.
Does usage consume cellular
minutes and how will I be charged?
You can be charged by the minutes
used, or by the megabyte. Check with your cellular
provider for options.
Pricing
and Availability: How Much and When?
When
will PocketSurfer be available?
The PocketSurfer is currently
available online and through independent dealers and
agents in the U.S. and Canada.
What about pricing?
PocketSurfer retails
for U.S.$199.00, plus applicable Internet service access
fees.
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